Terms and Conditions

Welcome to Zen-vanta Enterprises. By accessing our website or using our repair and maintenance services, you agree to the terms outlined below.

1. Services Overview

Zen-vanta Enterprises provides:

  • Computer repair and diagnostics
  • Software installation and troubleshooting
  • Hardware maintenance and upgrades
  • On-site and remote technical support

All services are delivered based on the information provided by the customer and the condition of the device.

2. Service Authorization

By submitting your device or booking a service, you:

  • Confirm that you are the legal owner of the device or authorized to approve repairs
  • Grant us permission to diagnose, repair, and test the device
  • Agree to the terms outlined in this agreement

3. Diagnostics & Repair Process

  • A diagnostic check may be required before repairs are carried out
  • You will be informed of the issue and cost before proceeding (where applicable)
  • Repair timelines are estimates and may vary depending on complexity or parts availability

4. Pricing & Payments

  • Service fees will be communicated before or after diagnosis
  • Full or partial payment may be required before work begins
  • All payments made are final and non-refundable once service has been completed

5. Data Responsibility

While we handle devices with care:

  • Customers are responsible for backing up their data before submitting devices
  • Zen-vanta Enterprises is not liable for data loss, corruption, or recovery issues during repair
  • Passwords may be requested only when necessary for testing or repair

6. Warranty on Repairs

We may offer a limited warranty on certain repairs (if stated at the time of service) Warranty does not cover:

  • Physical damage after repair
  • Liquid damage
  • Power surges
  • Issues unrelated to the original repair

7. Unclaimed Devices

  • Devices not picked up within [e.g., 30 days] after service completion may attract storage fees
  • After an extended period, Zen-vanta Enterprises reserves the right to dispose of or resell unclaimed devices to recover costs

8. Customer Conduct

Customers agree:

  • Not to submit stolen or illegal devices
  • Not to use our services for unlawful purposes
  • To provide accurate information about device issues

9. Limitation of Liability

Zen-vanta Enterprises is not responsible for:

  • Loss of data or software
  • Pre-existing damage or faults
  • Indirect or consequential losses arising from device failure

Our liability is limited to the cost of the service provided.

10. Cancellations & Refunds

  • Service bookings can be canceled before work begins
  • Once repair work has started or been completed, refunds are not guaranteed

11. Website Use

By using our website, you agree:

  • Not to misuse or attempt to disrupt the site
  • Not to copy or reproduce content without permission

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our services means you accept any updated terms.

13. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria.